Get in touch with our team
Support is ready to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, troubleshooting, and account updates, and will point you to responsible play tools when needed. Contact us by live chat, email or phone for prompt, clear answers. We aim to respond quickly so you can get back to playing with confidence using our convenient communication channels and manage your account securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - help with verification, deposits and technical issues) |
| General enquiries | [email protected] (billing, account questions, promotions and security) |
| Affiliate enquiries | [email protected] (partner sign-ups, tracking and payments help) |
| Phone | +1 416 582 3947 (voice support for Canadian players) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or matters that require explanations or documents. Please email [email protected] with a clear subject line and up-to-date contact details to speed up processing. Attach any relevant documents and include your account ID to help us resolve your case without delay.
Send us a message
Contact Magic Red Need help? You can also use MagicRed live chat after you sign in. Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat usually responds faster for urgent questions. Complex cases that require verification or specialist review can take longer depending on the issue, documents provided and third-party processing times. We appreciate your patience and will keep you updated throughout the process.
Feedback
Your feedback helps us improve the site. If you have suggestions, ideas, or issues with the games, promotions, or payments, please share them with our team. We review every message carefully and use input to refine features, speed up service, and improve the overall user experience for players in Canada. Thanks for helping us make the site better.