Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal information when you register, play, or otherwise interact with Magic Red in Canada. We take your privacy seriously and describe below the types of data we collect, how we use it to provide services, who we may share it with, and the controls available to you.
Types of data we collect
We collect a range of information to operate your account and to comply with legal and security obligations. This includes personal data, technical data, and transactional records.
Personal data
Personal data covers information you provide directly, such as your name, date of birth, address, email, phone number, and identity documents when verification is required. It also includes account credentials and communication preferences.
Technical data
Technical data includes device information, IP address, browser and operating system, device identifiers, and usage data like pages viewed, session duration, and clicks. We use this data to maintain service availability and improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, bet history, game activity, payment method details, and records of promotions or bonus usage. This data helps us manage your account, process payments, and detect irregular activity.
How we use your information
We use your information to create and manage your account, process payments, perform identity checks where required, provide customer support, and prevent fraud. We also use aggregated and anonymized data for analytics and to improve our services. Where we rely on your consent, you may withdraw it at any time through your account settings or by contacting support via the site.
Data protection practices
We protect personal information using industry-standard technical and organizational measures, such as encryption in transit, access controls, secure storage, and regular security reviews. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. We retain data only as long as needed to provide services, meet legal obligations, and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, and support analytics and advertising. Some cookies are essential for account functionality, while others help us understand site usage. You can manage cookie preferences through the cookie settings on the site or by adjusting your browser settings. Disabling certain cookies may limit site features.
Information sharing and third parties
We share information with selected third-party service providers who help deliver our services, such as payment processors, identity verification vendors, analytics providers, and live casino studios. These partners process data on our behalf under contract and are required to maintain appropriate security. We may also disclose information to comply with legal obligations or to protect the safety and security of our players and systems.
User rights
Canadian users have rights regarding their personal data, including the right to access, correct, or request deletion of personal information, and to object to certain processing. To exercise these rights, use your account settings or contact support through the site. We will respond to requests in line with applicable law and our verification procedures.
Access, correction and deletion
You can review and update most account details directly in your profile. For requests to delete data or for records that cannot be changed via the account, contact customer support. We may need to retain certain information to comply with legal or regulatory obligations.
Privacy policy updates
We may update this policy from time to time. When we do, we will post the revised version on the site and indicate the date of the update. Continued use of MagicRed after changes signifies acceptance of the updated policy. If you have questions about this policy, please contact us through the help centre on the site.