Terms of Use

This page sets out the terms and conditions that apply when you use Magic Red in Canada. It explains the relationship between the operator and our users, what we expect from account holders, and the basic rules that govern play, deposits, withdrawals and promotions. Please read these terms carefully before registering or using our services. By creating an account and playing, you agree to follow these rules and any additional terms that apply to specific offers or features.

Account responsibilities

Account holders are responsible for maintaining accurate personal information, keeping login details secure, and for any activity that occurs under their account. You must not share your account or permit third parties to use it. If you suspect unauthorised access, contact support immediately. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse, or other breaches of these terms.

Verification and limits

We may require identity and address verification documents before permitting deposits, play or withdrawals. Verification helps us meet legal and security obligations and can include government-issued ID and proof of address. You can set personal deposit or session limits through your account. Requests to increase limits may be subject to a cooling-off period.

Eligibility requirements

To open an account you must be of legal gambling age in your province or territory and resident in a country where our services are available. Only one account per person, household and payment method is permitted. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Users must not use the site for unlawful purposes, to attempt to circumvent technical or security measures, or to engage in collusion or abusive betting. Automated play or software that interferes with normal operation is prohibited. We may limit or void wagers that appear irregular or contrary to fair play.

General bonus and promotion rules

All promotions have specific terms which form part of these conditions. Bonuses typically require opt-in at the cashier and a qualifying deposit. Wagering requirements, game contribution rates, maximum bet limits while a bonus is active, expiry dates and any exclusions will be detailed in each promotion's terms. Failure to comply with promotional rules may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players and allow accounts to hold balances in CA$. Minimum deposit and withdrawal amounts are set out on the cashier page and may vary by method. Withdrawals are subject to verification checks and may be processed in stages; e-wallets are typically faster while card or bank transfers can take several business days. Fees charged by your payment provider may apply. We may apply standard transaction and withdrawal controls to prevent fraud and meet regulatory requirements.

Dispute resolution

If you have a dispute, please contact our support team so we can investigate. We aim to resolve matters promptly and fairly. If an issue remains unresolved, further escalation routes and independent dispute bodies may be available depending on your jurisdiction; details will be provided on request.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by posting revised terms on the site and, where appropriate, by email. Continued use of the service after changes are posted constitutes acceptance. If you do not accept updated terms you should stop using your account and request account closure.