Responsible Gambling Policy

At Magic Red we are committed to safer gambling and to helping players keep their play under control. We believe player safety comes first, so we provide clear tools and guidance to manage activity, set limits, and get support when needed. Our approach is practical and focused on helping you play responsibly.

Player protection principles

We promote responsible play through prevention, transparency, and quick action. We aim to make responsible‑gambling options easy to find, to treat every request for limits or exclusion promptly, and to protect vulnerable players from further harm. Our staff are trained to respond to signs of problem gambling with sensitivity and confidentiality.

Activity‑control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account to control how much you add to your balance. Limits can be lowered immediately from your account settings. Increasing limits may require a waiting period to help avoid impulsive changes.

Loss limits

Loss limits allow you to cap total net losses over a set period. Use these to manage how much you can afford to lose while playing. We recommend combining loss limits with deposit limits for stronger protection.

Time limits and account breaks

Time limits and time‑outs let you take short breaks without closing your account. Time‑outs can be set for fixed hours or days and will restrict play and marketing while active. For longer breaks, consider our self‑exclusion options.

Self‑exclusion

If you need an extended break, you can self‑exclude from your account. During self‑exclusion we will block access, suspend promotional messages, and restrict account reopening until the exclusion period ends. Please note that, as an MGA‑licensed operator, MagicRed may not be linked to every provincial exclusion registry; if you require cross‑platform exclusion, contact your provincial support service for options that cover all local operators.

Recognizing problematic behaviour

Warning signs can include chasing losses, spending more time or money than intended, neglecting work or relationships, borrowing money to play, or lying about gambling. If you or someone you know shows these signs, consider using our limits or seeking external support.

Practical tips for staying in control

- Set realistic deposit and loss limits before you start playing.
- Schedule regular breaks and use time‑outs if play becomes frequent.
- Treat gambling as entertainment only and never as a way to make money.
- Keep a record of wins and losses to stay aware of spending.

Professional help and support organisations

If you need extra support, reach out to local or provincial help lines such as ConnexOntario or your provincial gambling support service. Many provinces offer 24/7 helplines and online counselling. For immediate danger to health or safety, contact local emergency services. If you prefer, our support team can guide you to appropriate local resources.