User Privacy Policy

We value your privacy and have prepared this policy to explain how Magic Red collects, uses, stores, and protects your personal information. This page describes the types of data we process when you register, play, deposit, request withdrawals, or otherwise use our services, and explains your privacy rights and how to contact us.

Types of data we collect

We collect a range of information to operate your account, process transactions, and maintain a secure gaming environment. The data we gather depends on the services you use and may include the categories below.

Personal data

Personal data includes information you provide when registering or verifying your account, such as your full name, date of birth, home address, email address, telephone number, and government-issued ID for KYC checks. We also store account credentials, communication preferences, and any documents you upload for identity or address verification.

Technical data

Technical data covers information collected automatically when you visit our site or use our apps, including IP address, device and browser type, operating system, unique device identifiers, and connection data. We may log session details, pages viewed, and errors to help maintain performance and security.

Transactional data

Transactional data records your deposits, withdrawals, wagers, wins and losses, payment method details (as needed to process transactions), and related timestamps. We store this data to comply with financial controls, anti-money-laundering checks, and regulatory record-keeping requirements.

Use of information

We use your information to create and manage your account, verify identity, process payments, resolve disputes, and monitor for fraud or abuse. Data is also used to provide customer support, fulfil legal obligations, and for internal analysis to improve service stability. We may send service messages about account activity and important policy updates.

Data protection practices

We protect your information using standard security measures such as encryption in transit, access controls, and secure storage. Access to personal information is limited to employees and service providers with a legitimate need to perform their duties. We regularly review our security practices and require third-party providers to meet reasonable data protection standards.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember preferences, secure sessions, and analyse site usage. Some cookies are necessary for account login and transaction flow, while others help us understand activity and improve navigation. You can manage cookie preferences in your browser, though disabling certain cookies may affect functionality.

User rights

You have rights over your personal information, including the right to access, correct, and request deletion of data we hold about you, subject to legal and operational limits. You may also object to certain processing or ask for restrictions in some circumstances. We will respond to verifiable requests in a reasonable timeframe.

Access, correction and deletion of data

To request access, correction, or deletion, contact our privacy team. We may ask for proof of identity before processing requests to protect your account. Some data may be retained where required for legal or tax reasons, or to complete pending transactions.

Information sharing and third parties

We share information with payment processors, identity verification services, regulatory bodies when required, and trusted service providers who support operations. These partners act under contract and are permitted to process data only for specified purposes. We do not sell personal information to third parties for advertising.

Privacy policy updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with the date of the update. For questions or privacy requests, contact us at [email protected].